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L2 Server Administrator Engineer

We are seeking a skilled L2 Server Administrator Engineer to join our IT team. The ideal candidate will have a strong foundation in server administration, troubleshooting, and problem-solving. This role requires a combination of technical expertise and excellent customer service skills to provide efficient support to our organization.

  • Provide L2 support for server-related issues, including troubleshooting, diagnosis, and resolution.
  • Manage and maintain server infrastructure, including hardware and software components.
  • Perform server installations, configurations, and upgrades.
  • Monitor server performance and proactively address potential issues.
  • Implement and maintain server security measures to protect sensitive data.
  • Collaborate with L1 support teams to escalate issues as needed.
  • Document troubleshooting steps and resolutions for future reference.
  • Participate in on-call rotation for after-hours support.

  • Strong understanding of server hardware and software components.
  • Proficiency in Windows Server administration (Active Directory, DNS, DHCP, IIS).

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L3 Desktop/Laptop Hardware Engineer

We are seeking a skilled L2 Server Administrator Engineer to join our IT team. The ideal candidate will have a strong foundation in server administration, troubleshooting, and problem-solving. This role requires a combination of technical expertise and excellent customer service skills to provide efficient support to our organization.

  • Provide L2 support for server-related issues, including troubleshooting, diagnosis, and resolution.
  • Manage and maintain server infrastructure, including hardware and software components.
  • Perform server installations, configurations, and upgrades.
  • Monitor server performance and proactively address potential issues.
  • Implement and maintain server security measures to protect sensitive data.
  • Collaborate with L1 support teams to escalate issues as needed.
  • Document troubleshooting steps and resolutions for future reference.
  • Participate in on-call rotation for after-hours support.

  • Strong understanding of server hardware and software components.
  • Proficiency in Windows Server administration (Active Directory, DNS, DHCP, IIS).

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